Resolve more IT issues faster in a single console – with Acronis RMM

Regardless of whether you are already an Acronis customer or want to discover one of the strongest brands on the market, we have something for you. With Acronis RMM, you can take the next step and consolidate monitoring, management, and remote support into a single platform, fully integrated with other Acronis services.

One platform for both operations and support

Many IT teams today use several separate tools for monitoring, remote support, and daily IT operations. This creates unnecessary complexity, longer response times, and higher costs. Did you know, for example, that:

• IT teams use an average of 8–12 different tools

• Over 90% of IT support cases can be resolved through remote support, without the need for an on-site visit

• Organizations with integrated remote support report that nearly half (45.7%) of all IT support tickets are closed the same day, and over 54% are resolved in a single step
  

A simple replacement for TeamViewer & Quick Assist

With Acronis RMM, everything is brought together in a single console. You get proactive monitoring of your systems as well as built-in Remote Desktop and Remote Assistance—directly within the same platform you already use for backup and security.

For temporary, ad-hoc cases, Quick Assist is sufficient, providing direct access to the client’s computer without installing an additional agent. This allows you in many cases to replace external tools such as TeamViewer, while making support faster and more controlled.

Fast and easy onboarding for existing customers

Since Acronis RMM uses the same agent and console you already have with Cyber Protect Cloud, no additional installations of external components are required. You can immediately start using features for monitoring, patch management, automation, script execution, remote support, and hardware/system monitoring—all from the same interface.

RMM also includes built-in functionality for both security and administration, reducing the number of management tools required and making your environment simpler, more secure, and more cost-effective.

Lower costs and better control

When backup, security, monitoring, and remote support are combined in a single platform, both administrative effort and risk are reduced. This gives you:

• Fewer tools and licenses

• Lower total cost of IT operations

• Better visibility and higher security

• A simpler day-to-day experience for the IT team

Why Acronis through Gridheart?

At Gridheart, we help you unlock the full potential of Acronis Cyber Protect Cloud. By integrating Acronis through Gridheart, we ensure the right configuration, fast support, and continuous access to a dedicated and certified team that truly understands both the platform and your needs. Everything is delivered with strong in-house expertise for maximum security and efficiency.

Want to understand the difference with Acronis via Gridheart, or see how Acronis RMM can work in your environment? Click on the button below!

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