Gridheart Partners with Freshworks to Simplify Service Management for Nordic MSPs

4 February 2026 - Gridheart is pleased to announce a partnership with Freshworks, a global leader in IT and customer service management software. Through this collaboration, Freshworks’ service software that delivers exceptional customer and employee experiences will be made available via the Gridheart marketplace, giving Nordic Managed Service Providers (MSPs) a less complicated, more automated way to deliver and manage cloud services.

Nordic MSPs operate in a market defined by high customer expectations, strong competition, and a constant need for operational efficiency. By combining Gridheart’s cloud distribution platform with Freshworks’ uncomplicated, AI-powered service management tools, partners can reduce complexity and focus more time on customer value.

What This Means for Gridheart Partners

One Platform for Services and Support

Automated ticket handling, service requests and centralized workflows reduce manual effort and improve visibility across teams. Device42 adds IT asset management on top of Freshservice’s IT Service Management capabilities, available under a unified platform. 

AI That Drives Proactive IT at Scale

Freshservice’s automation and AI-powered capabilities, including proactive prevention, intelligent ticket routing, and Freddy AI, make it easier for teams to resolve issues faster, prevent problems earlier, and identify performance drivers proactively, enabling MSPs to scale operations without increasing overhead.

Built for Flexibility

With the Freshworks Marketplace’s broad integration ecosystem, and Gridheart’s best-of-breed cloud portfolio, MSPs can tailor workflows to fit their business model without complex customization.

“We are very excited to welcome Freshworks as a new vendor in the Gridheart portfolio.” says  Carl Hagström, CEO of Gridheart. “Freshworks delivers a modern, AI-powered IT service platform that enables MSPs to work smarter through automation, improved efficiency, and faster service  delivery. In a market where scalability and operational excellence are critical, Freshworks helps our partners reduce manual workload, streamline support operations, and create better  experiences for both technicians and end customers. This partnership strongly supports our  ambition to help MSPs grow profitably through intelligent automation and innovation.”

Freshworks solutions will be available to Gridheart partners through its marketplace, supported by local expertise and onboarding.

“We believe IT complexity is the enemy of efficiency. Nordic MSPs are under pressure to deliver more value with fewer resources and the combination of Freshservice delivered by Gridheart can help meet that high bar. Gridheart’s cloud distribution strength and Freshworks’ uncomplicated software provides MSPs with a faster path to return on investment. IT teams will see busywork automated, support scaled and exceptional experiences for both technicians and end customers delivered. Together with Gridheart, we are committed to helping MSPs grow profitably with enterprise-grade capabilities, without the enterprise complexity.” said Tim Britt, VP of Channels & Alliances at Freshworks.

About Freshworks

 Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more efficient. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to eliminate complexity and increase productivity, loyalty and growth. For the latest company news and customer stories, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

About Gridheart

Gridheart is a leading provider of cloud-based solutions for MSPs in the Nordics. In a digital age  where IT security is of utmost importance, Gridheart offers world-class security solutions.  Gridheart specialize in delivering cloud services that protect digital assets in an ever-changing IT  landscape, where new cyber threats constantly emerge. More information: gridheart.com