Included in Freshworks
AI-Powered Service Management
Halo has a unique pricing model. There’s no locked-away features or upgrade fees, just a all-inclusive PSA software. MSP’s using Halo enjoy just one plan with everything included as standard.
No-Code Automation & Workflows
See how HaloPSA can help you automate your service and transform your delivery.
Unified IT & Enterprise Service Management (ESM)
According to the Gartner® 2025 Market Guide for IT Service Management Platforms report, Halo is a Representative Vendor.
Modern IT Asset & Operations Management
Connect HaloPSA with the tools you already use. Have all your team's work in one place.
FAQ
Freshworks
for MSP
What AI capabilities does Freshservice include?
Freshservice includes built-in AI (Freddy AI) that automates routine service tasks, assists with ticket triage, enables self-service for employees, and provides insights to improve efficiency. This helps reduce manual workflows, lets agents focus on higher-value work, and speeds up issue resolution.
Is Freshservice suitable for small businesses or larger enterprises?
Freshservice features enterprise-grade, fully scalable capabilities for large companies. It’s easy to launch, use, and customize, so SMBs like it too.
Can Freshservice integrate with other business tools and software?
Yes, Freshservice offers no-code drag-and-drop workflow automation, a unified service catalog, and support for custom processes without heavy development. It integrates with a broad set of third-party tools (e.g., Slack, Microsoft Teams, AWS, HR and collaboration systems) and has API support for additional integrations.
How does Freshservice enhance service management?
Freshservice’s unified agent workspace, streamlined collaboration, and AI help teams deliver fast service, allowing time to focus on high-value tasks.
Why manage Freshworks with Gridheart?
We Support Your Cloud Journey