Case Studies
Augmentt and Gridheart help Nestil secure and streamline customer environments with minimal workload
At a Glance
Nestil AB, a Gothenburg-based IT provider with roots dating back to 1966, has evolved into a modern partner for small and medium-sized businesses seeking secure and efficient IT solutions. The challenge lay in managing the complexity of customers’ Microsoft CSP environments, where maintaining oversight and consistency in security configurations became increasingly resource-intensive. By implementing Augmentt through Gridheart, Nestil has streamlined the management of customer environments, enhanced security, and reduced manual workloads. The result is consistent security levels, faster support, and a strengthened position as a trusted IT partner.
About IT Nestil
Nestil AB was founded in 1966 and has transformed from a provider of office technology into a modern IT partner. Since its acquisition in 2000, the company has focused on meeting customers’ growing needs for digital solutions. Today, Nestil offers services in IT operations, support, security, and cloud solutions, with the goal of ensuring technology always works seamlessly. As a personal partner, Nestil helps businesses operate securely, safely, and efficiently, offering fast and personalized support, smart packaged solutions, and high availability.
The Challenge
Nestil manages a large number of customer environments within Microsoft’s CSP platform, which requires continuous monitoring and adjustment of security configurations. While Microsoft’s platform is powerful, maintaining full control over configurations—especially as guidelines change over time—became a growing challenge. This led to an increased workload for Nestil’s technicians, who needed to ensure that both new and legacy customer environments met the same high security standards.
Additionally, ensuring consistency in work processes was difficult, despite clear routines. Manual management of configurations and security settings risked inconsistencies, which could impact both customer security and Nestil’s efficiency. Scaling up support and security services without compromising quality was a critical challenge, particularly in an era where cybersecurity threats are becoming increasingly complex and customers’ expectations for rapid response are rising.
The Solution
To address these challenges, Nestil chose to implement Augmentt, a leading platform for SaaS management and security, through its long-standing partnership with Gridheart. Augmentt’s multi-tenant platform provides advanced security analytics, policy management, compliance monitoring, and automated threat response, enabling Nestil to quickly gain oversight of customers’ Microsoft 365 environments. This has simplified the identification of deviations and ensured that all customers adhere to consistent and high security standards.
Gridheart’s expertise as a Nordic cloud distributor played a pivotal role in the implementation. Their responsive and dedicated support, particularly through a committed contact person, meant that Nestil did not need to evaluate other vendors. Augmentt’s purpose-built dashboard for MSPs (Managed Service Providers) has provided Nestil with the tools to efficiently monitor, manage, and report on customer environments, reducing manual workloads and enhancing scalability. This has enabled Nestil to deliver consistent and high-quality services, regardless of the customer’s size or complexity.
The Result
The implementation of Augmentt through Gridheart has transformed Nestil’s approach to managing customer environments and delivering IT services. With Augmentt’s advanced analytics tools, Nestil can now quickly identify and address security deviations, ensuring that all customers, regardless of size or complexity, achieve a high and consistent level of security. This has strengthened protection against modern cyber threats and ensured compliance with regulations such as GDPR, which is critical for maintaining customer trust.
Work processes have also become significantly more efficient. By standardizing configurations and automating security checks, Augmentt has reduced the need for manual interventions, freeing up time for Nestil’s technicians to focus on strategic tasks and customer interactions. This has not only improved internal efficiency but also shortened response times for support requests, leading to higher customer satisfaction and reinforcing Nestil’s reputation as a reliable IT partner.
The partnership with Gridheart has further amplified these results. Their expertise and proactive recommendations have enabled Nestil to make well-informed decisions and develop their service portfolio to meet customers’ future needs. By combining Augmentt’s technology with Gridheart’s support, Nestil has established a robust foundation for delivering consistent, high-quality services that set them apart from competitors.
“Augmentt has given us the tools to take control of our customers’ Microsoft environments in an entirely new way. We can now deliver secure and efficient solutions with minimal manual effort. Gridheart’s responsiveness and expertise make them an obvious partner in our continued development.” – Mikael Wijk, COO, Nestil AB
The Future
Nestil views Gridheart as a strategic partner for future growth. By continuing to leverage Gridheart’s expertise and Augmentt’s innovative technology, Nestil can make well-informed decisions that drive both security and efficiency. This partnership enables Nestil to scale its services, address new IT challenges, and continue delivering exceptional service to its customers while strengthening its market position.