Case Studies
Telia chooses Gridheart
– for a secure, modern, and digital customer journey
When Sweden's largest telecom operator wanted to modernize its customer experience, they turned to Gridheart – resulting in a sustainable partnership that elevates sales, support, and above all, security to the next level.
Telia uses Gridheart to:
- Access personalized sales support and service
- Develop customized service packages
- Create a digitalized customer journey
Telia is Sweden’s leading telecom operator in terms of both revenue and number of customers. The company provides a wide range of services for individuals, businesses, and organizations. Telia Sweden is part of the Telia Company Group, which operates across several Nordic and Baltic countries.
In collaboration with Gridheart, Telia has, over several years, developed a portfolio of security services tailored to meet the specific needs of its customers.
Fredrik Nyberg, Business Manager at Telia, has been instrumental in implementing several of Gridheart’s services into their offering.
The Challenge
Fredrik Nyberg emphasizes the importance of creating a seamless and digitalized buying journey for Telia’s customers. “We want to make it easy for customers to buy and manage their services, while ensuring those services are relevant to their needs,” says Fredrik.
One of Telia’s main challenges has been to raise awareness and maturity in the IT domain—especially at a time when cybersecurity is becoming increasingly critical. It's not just about selling subscriptions and services, but also about understanding which areas require focused attention.
To address this, Telia has invested in robust services like Acronis and Usecure, in partnership with Gridheart.
Another challenge has involved internal support. While Telia has a strong in-house team, training them on new services takes time. Here, Gridheart has served as a lifeline—a trusted partner that can quickly provide both sales-oriented and technical support when needed.
Why Gridheart?
Telia chose to collaborate with Gridheart because of the close and personal relationship between the companies, combined with Gridheart’s expertise in IT security and cloud services.
“I appreciate the fast communication. When we have questions, we get quick responses, and there are short paths to solutions. Even during service launches, we receive fantastic support, and Gridheart always keeps us informed about updates and status,” says Fredrik Nyberg.
Telia views the partnership with Gridheart very positively and sees it as a long-term and growing collaboration.
A Customer-Centric Distributor
Through its partnership with Gridheart, Telia has strengthened its offering of cybersecurity services, especially aimed at small and medium-sized businesses (SMBs) as well as micro-enterprises. The vision is clear: to simplify the customer journey through digitalization, while ensuring the right products and services are delivered—and here, Gridheart has played a significant role as a partner.
Identifying which services best meet customer needs is always a central challenge. That’s why seamless and reliable relationships between partners are of the utmost importance.
"Gridheart has been a supportive partner in shaping our offerings and ensuring that we meet our customers' demands in the best possible way."
Tailored Solutions and Hands-On Collaboration
Fredrik and his team, together with Gridheart, have carefully developed a portfolio tailored to Telia’s customers. Gridheart has also contributed with marketing and training materials to support the launch and compliance of new services. Handling support has been another key aspect of the collaboration. Gridheart has acted as a sounding board and a reliable resource, both during launches and in the development of Telia’s service packages.
A Partner That Listens - and Delivers
Gridheart stands out through its ability to listen and truly understand customer needs, while also maintaining fast and responsive communication. The sales and support teams at Gridheart have provided invaluable support, making it possible for Telia to implement robust and reliable security services—services they can count on, no matter what.
"I appreciate the quick communication. If we have questions, we get prompt answers, and there are short paths to solutions."