Case Studies
HELkom Accelerates IT Sales with Gridheart’s Tailored Support and Services
As a fast-growing IT company with a vision for sustainable tech and smarter service delivery, HELkom needed a partner who could match their ambition. With Gridheart by their side, they transformed complexity into clarity, building tailored offerings, scaling service sales, and staying ahead of the market.
HELkom currently uses Gridheart to:
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Increase growth in service sales
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Gain access to first-class support and sales assistance
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Build customer-tailored packages
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Streamline contract management and invoicing
The Customer
HELkom is an IT company focused on long-term and sustainable solutions for small and medium-sized businesses, and has been a partner of Gridheart since 2022. The company was founded in 2009 in Borås and is today a fast-growing business with the goal of changing the view of IT consumption and contributing to a more sustainable future. HELkom delivers everything from hardware and telephony services to cloud-based cybersecurity, and today offers a wide portfolio of services distributed via Gridheart. The company is built on being sustainable, simple, and long-term, with a strong emphasis on close customer relationships and lasting partnerships.
The Challenge
Andreas Åkervall, CEO and founder of HELkom, emphasizes the importance of putting the customer’s needs first, and ensuring that clients truly understand what they are investing in. By creating the right conditions, HELkom can better support their customers.
For Andreas, it’s crucial to build long-term and sustainable relationships, which requires a customized offering carefully designed to meet each customer’s unique needs. Andreas explains that HELkom previously faced challenges in terms of engagement and support in a market dominated by large players, making it difficult for smaller companies like HELkom to establish a close and lasting relationship with their distributor.
“Working with several different vendors was time-consuming and complicated, as there was no partner offering a complete range of relevant cloud services. This led to complex billing processes, impersonal support and sales assistance, and a lack of flexibility in the service offering", Andreas says.
Why Gridheart?
HELkom evaluated several distributors and chose Gridheart as a partner due to the close and personal relationship Gridheart offers, along with their clear focus on IT security and cloud services. Andreas shares that Gridheart stands out from many other players through their availability, attentiveness to HELkom’s needs, and their willingness to grow together with their partners.
For HELkom, it was crucial to find a partner that not only offered a wide service portfolio but also had the ability to listen to feedback and support them in creating tailored solutions for their customers.
Why Gridheart?
HELkom evaluated several distributors and chose Gridheart as a partner due to the close and personal relationship Gridheart offers, along with their clear focus on IT security and cloud services. Andreas shares that Gridheart stands out from many other players through their availability, attentiveness to HELkom’s needs, and their willingness to grow together with their partners.
For HELkom, it was crucial to find a partner that not only offered a wide service portfolio but also had the ability to listen to feedback and support them in creating tailored solutions for their customers.
A Value-Adding Distributor
By choosing Gridheart as their distributor and partner, HELkom has successfully built structured and customer-adapted service packages, which has saved time and simplified internal processes. With access to clear and easy-to-understand billing documentation, invoicing has also become significantly easier and more transparent, leading to reduced administrative costs and time spent.
Through the partnership with Gridheart, Andreas feels that HELkom is now much more up to date with the current state of the market, and they are continuously informed about the latest technologies, allowing them to tailor their offering to meet customers' evolving needs. Thanks to Gridheart’s proactive approach and close collaboration, HELkom has been able to expand its service portfolio and now offers customers the best and most powerful solutions available on the market.
"Gridheart dares to add new services tailored to the customer’s needs and is always close at hand when we need support."
Tailored Solutions and Hands-On Collaboration
At HELkom, strong relationships and clear communication form the foundation of every successful collaboration. For CEO Andreas Åkervall, long-term partnerships aren’t just a goal—they’re a mindset. Mutual trust, flexibility, and shared understanding are what drive growth.
Gridheart has proven to be more than a distributor. Their ability to listen, adapt, and act has played a key role in shaping HELkom’s service portfolio. With consistent support from both sales and technical teams, HELkom has been able to tailor offerings that meet the specific needs of their customers, efficiently and confidently.
The result? A partnership that fuels innovation, simplifies everyday processes, and delivers tangible value.
"I see the partnership with Gridheart as an enormously contributing factor to our success."