Case Studies
Desknet Datateknik – More Efficient Processes and a Stronger Offering with Gridheart
A growing IT-Partner that needed more than a traditional distributor
Desknet Datateknik has, since the very beginning, been a company that puts the customer’s operations and development at the center, with a strong focus on delivering quality, innovation, and high customer satisfaction. Over the years, they have gained solid experience in providing IT solutions that are both technically reliable and commercially valuable. Their primary customers are small and medium-sized businesses, companies in need of professional IT operations, high availability, and scalable services to support their growth. At the same time, Desknet also works with larger organizations with more complex requirements, which places high demands on systems, support, and delivery capabilities.
According to Tomas Persson, Sales Manager at Desknet Datateknik, their vision has always been to be more than just a supplier. They want to be a reliable partner that helps companies grow through smart and efficient IT solutions. Desknet strives to stay ahead, understand customer needs, and deliver solutions that not only solve today’s challenges but strengthen the conditions for the future. But on the path toward this vision, there were challenges that previously slowed development and prevented Desknet from fully reaching its potential.
“Our vision is to be a reliable partner that helps companies grow through smart and efficient IT solutions.”
In the past, Desknet struggled to find a distributor capable of meeting their needs. Much of their daily work was affected by cumbersome processes, especially around billing, support, and sales assistance. Internal time was consumed by administration, follow-up, and navigating systems that lacked clarity. The flexibility Desknet needed to make quicker decisions and support their customers more efficiently was missing, and it became clear that they needed a different type of partner: someone willing and able to be part of their growth journey.
Why Gridheart became the obvious partner
When Desknet started exploring new alternatives, the goal was to find a distributor that not only offered strong products but also a way of working and a level of commitment that aligned with their ambitions. They evaluated several players in the market, but few lived up to expectations when it came to proximity, speed, and competence. Many offered products, but few offered a true partnership.
Gridheart quickly stood out. Already from the first interaction, it was clear that Gridheart had a different approach: a genuine interest in Desknet’s business, a willingness to understand the challenges they faced, and a clear ambition to be an active part of the solution. The combination of flexibility, competence, and short decision-making paths made Desknet feel they had found a partner who shared their perspective on collaboration and who was committed to a shared growth journey.
Gridheart offered a complete solution that not only complemented Desknet but strengthened them. With strong sales support, knowledgeable technical assistance, and a billing system that was both clearer and more efficient than what Desknet had previously worked with, the partnership became an accelerator for their internal development. While other distributors worked more reactively, Gridheart provided a close and proactive collaboration where questions and ideas could be addressed quickly. For Desknet, this became a decisive factor, and today they have successfully consolidated a larger number of services through Gridheart.
A collaboration that streamlined operations and unlocked new opportunities
Once the partnership was in place, it didn’t take long for Desknet to notice tangible improvements. One of the biggest changes came within billing. What had previously been a process marked by uncertainty, manual steps, and time-consuming follow-ups was replaced with a billing flow that was far more transparent and significantly easier to work with. The time savings alone allowed the team to focus more on customer relationships rather than administrative work.
Sales support also became an important puzzle piece. Gridheart provided Desknet with quick access to the right information, updates, and supporting material, which simplified customer dialogues and made it easier to close deals. At the same time, the support function became a source of reassurance. Fast response times and strong technical expertise now give Desknet the help they need when it matters most.
“We chose Gridheart for their expertise, quick response times, and their ability to understand our needs. They offer a complete solution that fits our business perfectly.”
Another clear impact was Desknet’s ability to expand their offering. Through Gridheart, they gained access to additional products and solutions that complemented their existing portfolio. For their customers, this meant stronger security solutions, and for Desknet, it opened up new business opportunities and strengthened their position in the market.
But perhaps the most significant change was how the partnership transformed Desknet’s daily operations. The close contact with Gridheart, the ability to quickly exchange ideas, get support, resolve issues, and find solutions together, created a level of simplicity they had previously lacked. Instead of waiting for answers or getting stuck in time-consuming processes, they can now work in an agile and proactive way.
A Partnership That Strengthens the Future
Today, Desknet describes Gridheart as a strategic partner rather than a traditional distributor. They feel that Gridheart is part of their development, not just part of their deliveries. With billing, sales support, and technical assistance now so much easier to manage, the partnership hasn’t just streamlined operations, it has also created better conditions for growth.
“Gridheart is a strategic partner that supports us in sales, technology, and marketing. The close contact allows us to quickly solve questions and develop new ideas.”
Desknet is well-positioned for the future, with a strengthened offering, more efficient internal processes, and a clear direction ahead. With their focus on quality, development, and customer satisfaction, they continue to build a strong position in the market and create value for both existing and new customers. At Gridheart, we look forward to continuing our collaboration with Desknet, and we see a bright future ahead for their ongoing journey.